Delete Bill History or Your Account

Delete bill history in the app

In BillProof Mobile, open Profile and then Settings. Choose the control to delete your bill history if you want to remove saved bills, extracted information, and analysis results while keeping your account.

Delete your account in the app

In Profile and Settings, choose the control to delete your account and follow the confirmation steps. Account deletion removes the applicable BillProof Mobile database records and application file references, including saved history associated with the account.

What deletion does and does not remove

Deletion of app records is not a promise of immediate physical erasure from provider storage, backups, or previously issued links because those systems have their own retention cycles. It also does not delete records already received by an independent advocacy team or records that must be retained for a lawful obligation.

Bills and results otherwise follow the retention period you selected: 72 hours or 30 days. Documents connected to an active advocacy case may remain while that case is active. If you only want to stop future OCR or AI processing, withdraw processing consent in Profile and Settings; withdrawal does not delete saved results.

Need help using the controls

If you cannot access the app or need help with a privacy or deletion request, email john@thorsendigital.com. Include the email address associated with your BillProof Mobile account so we can help locate the request.