Frequently asked questions

BillProof Mobile, formerly MedBill AI, is a free consumer app that helps you review medical bills and related insurance documents for issues worth checking. Its analysis is informational and is not medical, legal, or financial advice.

Consumer analysis and self-help features in BillProof Mobile are free. The app does not offer a paid premium subscription. If you choose to engage an independent advocacy team, that separate team must agree any fee with you before work begins.

No. The website provides product information, App Store access, legal information, and support. Document upload and analysis are handled in BillProof Mobile, not through the website.

BillProof Mobile is intended for use on supported mobile devices. The public website can be viewed in a browser, but it does not provide desktop document intake or bill analysis.

For account-access problems, bugs, crashes, or unexpected app behavior, email john@thorsendigital.com. Include a short description of the issue and the email associated with your account. Do not include documents or sensitive medical information unless requested through an appropriate support path.

You can submit medical bills, explanations of benefits (EOBs), and related insurance or provider documents that you are authorized to access and share. Documents can contain sensitive information, so review the Privacy Policy before submitting them.

With your versioned processing consent, BillProof Mobile uses configured Google Cloud Vision OCR and Gemini AI through Manus infrastructure to read documents and identify possible questions or discrepancies for you to review.

No. AI and OCR can be incomplete or wrong. A flagged charge is not proof that it is improper, and a result does not guarantee a refund, bill reduction, insurance outcome, or other savings. Verify important findings with the provider, insurer, or a qualified professional.

Self-help features may prepare materials such as an appeal draft when available. You remain responsible for reviewing it, adding the relevant facts, and deciding whether to use it. A draft does not provide legal representation or guarantee an outcome.

The app requests account-scoped, versioned consent before a document picker, upload, or new OCR or AI processing request. This consent is separate from camera or photo-library permission.

Yes. Use Profile and Settings to withdraw processing consent. This stops new OCR or AI requests and controlled queued work that has not started. It cannot retract data already sent to a provider and does not delete saved app results.

Bills and results follow the retention period you select: 72 hours or 30 days. Documents linked to an active advocacy case may remain while that case is active. Provider storage and backups follow separate lifecycles.

In BillProof Mobile, open Profile and Settings. Use the bill-history deletion control to remove saved bills and results, or the account-deletion control to remove the applicable app account records and file references. If you cannot access the app, email john@thorsendigital.com for help.

You may choose to request optional help from an assigned independent advocacy team. Sharing selected case information requires separate referral consent. Advocacy may not be available for every request and does not guarantee referral, representation, a successful challenge, or savings.

After separate consent, selected case information such as a bill, analysis snapshot, referral reason, contact details, chosen evidence, and case messages may be shared. Unrelated bills are not included automatically. You can withdraw future sharing controlled by BillProof Mobile, but it cannot retrieve information the team has already received.

Email john@thorsendigital.com for account, privacy, deletion, or general product support. For documents you want analyzed, use BillProof Mobile rather than sending them through the public website.