Agreement to these terms
By downloading, installing, accessing, or using BillProof Mobile, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the app or consumer service.
Consumer service and cost
BillProof Mobile provides free consumer medical-bill analysis and self-help tools. It may use AI to identify potential discrepancies, duplicate charges, overcharges, insurance-related questions, or other issues for you to review. The consumer app does not offer a paid premium subscription.
The service is informational only. It is not medical, legal, or financial advice, and it does not provide medical diagnosis or legal representation. You should independently review results and consult appropriate qualified professionals before acting on a billing dispute.
Optional independent advocacy
You may choose to request help from an independent advocacy team. Advocacy is optional and may not be available for every request. A referral, receipt, or acceptance of information does not guarantee availability, representation, bill resolution, or savings.
If an independent advocacy team agrees to work with you, any fee and the scope of that work must be agreed with that team before work begins. Those terms are separate from the free BillProof Mobile consumer service.
Accounts and documents
Some features require an account. You are responsible for providing accurate registration information, protecting your credentials, all activity under your account, and promptly notifying us of suspected unauthorized use.
Only submit medical bills, EOBs, insurance documents, or other information that you are authorized to access and share. Keep enough information in your own records to verify any result or draft generated by the app.
Acceptable use
Use BillProof Mobile only for lawful, personal, non-commercial purposes. Do not use the service to harm or harass others, submit malicious content, compromise security, engage in fraud, or reverse engineer, decompile, or disassemble the app except where applicable law does not allow that restriction.
Analysis limitations
AI-generated analysis, calculations, explanations, and self-help drafts can contain errors or omit relevant context. We do not guarantee that every discrepancy will be found, that a charge is improper, that a savings estimate is exact, or that an appeal, negotiation, provider review, or insurer review will produce a particular outcome.
Our content and technology
BillProof Mobile, its design, features, content, and underlying technology are owned by Thorsen Digital or its licensors and are protected by applicable intellectual-property laws. Subject to these Terms, Thorsen Digital grants you a limited, non-exclusive, non-transferable license to use the consumer app for personal, non-commercial use.
Disclaimers, liability, and indemnity
To the maximum extent permitted by law, BillProof Mobile is provided as is and as available, without warranties of any kind. We do not guarantee the accuracy, completeness, reliability, availability, or suitability of any analysis result or other app content.
To the maximum extent permitted by law, Thorsen Digital is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the consumer service. Our total liability will not exceed the amount you paid for BillProof Mobile in the 12 months before the claim.
You agree to indemnify and hold harmless Thorsen Digital and its officers, directors, employees, and agents from claims, damages, losses, or expenses arising from your use of the service or your violation of these Terms.
Suspension or termination
We may suspend or terminate access when we reasonably believe conduct violates these Terms, harms users, us, or third parties, or threatens the service. When access ends, your right to use the app ends. You can delete your account using the in-app controls described in the Privacy Policy.
Privacy and separate agreements
Your use of BillProof Mobile is also governed by the Privacy Policy, including its consent, retention, and deletion disclosures. These consumer Mobile Terms do not govern a separate commercial Advocate Workspace or a separate independent advocacy engagement. Any such arrangement is governed by its own applicable agreement.
Changes to these terms
We may update these Terms from time to time. We may notify users of material changes through the app or by email. Continued use after an updated version takes effect constitutes acceptance of the updated Terms.
Applicable law and severability
These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict-of-law principles. If a provision is found unenforceable, the remaining provisions will continue in effect.
Contact
Questions about these Terms can be sent to Thorsen Digital at john@thorsendigital.com.